Returns & Exchanges

What is your return/exchange policy? 

All sales are final unless the item is damaged, missing or incorrect. In that case please write to us at hi@notcoy.com within 48 hours of receiving your order. Please provide your order number, description of the issue, and an image to help us investigate further.

Images required:

Damaged issue - Package label and image of damaged item

Missing item - Package label.

Incorrect item - Package label and image of wrong item.

If your order qualifies for an exchange, we will ship out the replacement item as soon as possible. If the item is out of stock, we will ship them to you as soon as it’s back in stock. In case your item won’t be restocked, we will refund you.